What’s special about community banking is the support and growth young bankers see throughout their careers. These community bankers stuck with the industry, garnering knowledge and banking expertise that brought them from an ground-floor positions to their current executive roles.

Many people want face-to-face interaction when they’re on the cusp of a major financial decision. Community banks must offer both technology and in-person service to deliver a superior lending experience.

Michael Hoehn, assistant compliance officer and CRA officer at First Metro Bank in Muscle Shoals, Alabama, shares how he navigates regulations and ensures compliance using his expertise and certifications.