Last July, Community Bank Delaware in Lewes, Del., donated $3,000 to American Legion Post 28, an organization branch founded in 1920 to support local veterans, military personnel, their families and the broader community.

Community banks’ reputations are built on personal connection. But with an effective chatbot, banks can free up staff to focus on customers’ more complex needs. It just takes effective training.

“Without a doubt, advocacy serves as the most critical piece of our mission in 2025. With a shift in control in Congress and the White House, our focus will be on regulatory relief and proportionate rulemaking.”